Below you will find what some of our customers say about our dealership. To add a testimonial of your own, submit it on the Complete Our Survey page.

"I stopped by Extreme on my way home to KY after I blew my chaincase. The level of service was top notch as was the communication. It was very important to me that my sled was fixed on a certain time frame because I live 550 miles away. Doug in the service department kept in contact with me when they diagnosed the sled and up until it was fixed. They got everything done very quickly even though they had to special order parts. While in the showroom I was checking out a new Polaris 800 Switchback Adventure. The salesman was very nice and answered my questions but was not pushy. I will continue to use Extreme Powersports for all my service needs and when I buy a new sled."Jim Halfhill | Lexington, KY
"Excellent service. I did the entire deal over the phone. Walked in, paid and was loaded and leaving in 10 minutes. The new quad had a winch issue so when I called and talked to Tyler about it he sent a truck to my cabin 25 miles away to pick the machine up and fix it and brought it back same day. No charge. I cannot say enough about the excellent service. Side note, they beat my down state local dealerships price by a few hundred bucks. Worth the drive even if you do not plan to be in the area."Ryan Kuzera | Wales, MI
"Thank you Tyler for a great sales experience. I traded in a 2012 ATV for a 2013 Canam renegade 500, and he gave me what I asked for my trade in; he also threw in a few accessories as well. Also, the service department is outstanding! They took in my ATV and did the first maintenance on it in short notice and got it back to me the same day. A year later I walk in for maintenance items, and the staff is very friendly and calls me by name. It feels really good to know your business is appreciated. Thanks guys. "Jody C. | Garden City, MI
"It is always fun when we stop by on our way to the UP on our snowmobile trips. I call on the way up and Tyler always has everything we need ready when we get there. We walk in and always are greeted by a handshake and a smile from Billy, Russ, Adam "who keeps things looking good and in top working order" Jake "with a fish story" and Jeff trying to keep this crew in line. What a great place to do business with Doug working hard trying keep everyone happy in service. Big Dave heading up parts, and all the pretty ladies in the accessory department. Myself owning my own business, it is refreshing to see a team working together so hard with the same goal in mind: "customer satisfaction." This keeps my friends and I coming back. Keep up the good work. Thanks for helping make another snowmobile season possible for us. Your friend Sam Jackson"Sam Jackson | Raymond, OH
"I tell everyone "Go to Extreme in Gaylord they will take care of you!" Couldn't ask for better service. I did most of the deal over the phone when I pulled into the parking lot I had to do was walk inside, sign the papers that they had ready, and I was back out the door. Extreme Powersports has business!"Cody Mayer | Rudyard, MI
"The whole crew at Extreme are great to deal with. Bill in sales and Doug in service can be counted on to get you in a vehicle and keep you on the snow, water or ATV trails. Service after the sale was phenomenal. I highly recommend Extreme Powersports. "Larry Cholody | Grosse Pointe Farms, MI
"Transaction for a new RZR 800 4 seater was smooth as ice! "Keith Doucette | Mancelona, MI
"I would like to acknowledge your customer service and say thank you one more time. On Friday March 2nd, 2012 we encountered a problem on trail 4 about 4 miles from your dealership with one or our older snowmobiles in the group. We arrived at Extreme Powersports with a 2000 Ski-Doo MXZ. When we spoke with the Parts personal he worked through all the scenarios that could be causing the electrical issue with the snowmobile stator, voltage regulator, bulbs, etc. We then spoke with the Service Department and you were able to test the electrical and then service the snowmobile and get us back on the trail within a couple hours. In the end you had the parts we needed in stock (voltage regulator and headlight bulbs), were able to get the snowmobile right in for service, and get us back on the trail, therefore saving our weekend. Also while we were at the dealership waiting on the repair all your personal (sales, service, parts, etc.) were very hospitable, offering us to put our gear in a safe place, offering us a place to wait (employee break room), and offered a snack and a couple soft drinks as well (at our cost of course, but no complaints from us). While we were waiting there was no pressure for us to find something else to do or somewhere else to go. I honestly cannot say enough about how we were treated with Extreme Powersports making our emergency their emergency and getting us back on the trail. It was very nice to see customer service like this does still exist. We were not regular customers, we arrived off the trail with an older sled that was not purchased from Extreme, and they still made us feel like the most important customer in the store. With this said, Extreme Powersports has definitely earned our business and I / we will definitely look at purchasing our gear, parts, and snowmobiles from Extreme Powersports in the future. Sincerely, Mark Campbell Rockford, Michigan "Mark Campbell | Rockford, MI
"What a great experience I bought two new sleds, a few extra parts, and even some clothing. Everywhere we went the employees were friendly, professional and a pleasure to deal with. Great customer service!"Bruce Shippe | Westland, MI
"On Dec. 26 while visiting the Gaylord area to snowmobile with friends I broke the starter cord on my 2000 Ski-Doo. My friends quickly placed a call to your service department and I was told to bring it right in for a quick repair. Exceptional service, quality parts, and unheard of hospitality by your staff! Thanks for all of your help, I will return to purchase when in your area. It is nice to know that are still "people based businesses" out there! Keep up the great work."Chris Pondy | Wakeman, OH
"Great sales staff. Got a GREAT price on my bike. Was disappointed that a dealership would send a guy who had a three hour drive off on a bike with no tool kit and severely under inflated tires. First stop was a service station down the road to do my own service. I would expect a bike leaving a business to be thoroughly checked out by service before jeopardizing a riders well being. I'll chalk it up to "communication breakdown"."Garry Baars | Ludington, MI
"You guys are great! Brenda and I have always been treated great by all of you, great bunch."Curt Sims | Boyne City, MI
"Extreme Powersports is an outstanding business. With a first rate sales staff (Bill Lewis), a service center second to none, and great overall customer service when closing the a deal (Thanks Russ), this business is definitely 5 star. I ordered a Polaris Ranger 500EFI over the phone two weeks ago, got the best deal in the state of Michigan. After ordering a few extra Pure Polaris add ons, the unit was ready for me on the promised day. They provided a test drive, and complete instructions on how to operate the unit and even helped to arrange transport to my cottage 80 miles away. Thanks Extreme Powersports, I have already recommended you to several of my closest friends and hope they do business with you. Keep up the great work selling and servicing. You define excellent customer service."Matthew Zaluzec | Canton, MI
"The sales staff is top notch and deserves 5+ stars. I purchased a Honda XR 650 L through Bill in sales and he was awesome on every level of the sale; he even picked up a rental trailer for me to expedite the pick-up. Thanks Bill!"Mark Simpson | Edgemont, SD
"Knowledgeable and courteous sales. Pleasant overall experience. Next purchase will be with them along with any accessories I may need. Worth the trip."Anonymous | Grayling, MI
"I think they did a really good job in helping out their valuable customer."Roy H. Minton Jr. | Boyne Falls, NE